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GPS PROBLEM REPORTING

GPS REPORT-A-PROBLEM WORKSHEET

The Navigation Center appreciates your reports regarding service degradations, disruptionss, or other incidents or anomalies. Please answer the questions below. Some fields are required for submission, but all personal data will be kept private and will only be used to contact you in the event that we need more information or if clarification is required. Please be as complete as possible when reporting an incident. Thank you!

Please read before submitting a report:

If your GPS unit or others' GPS units are leading people to an incorrect address OR are otherwise leading people to an incorrect location, the problem is not likely a "GPS" problem, but rather, it is very likely a MAPPING problem.

Unfortunately, the Navigation Center cannot assist you with GPS unit mapping problems, as we do not develop, control, nor repair the mapping software contained in GPS units, including vehicle navigation systems. Please see our GPS mapping problems page for additional information.

To correct mapping problems such as an incorrect address, or to request a change to the address for a business or home, or to add an address, please submit your corrections to these websites: Tele Atlas and NAVTEQ .

Please understand that until mapping software is updated in GPS units (owners must usually purchase and install update mapping data), GPS units will continue to show previously incorrect addresses or locations. Again, this is not a GPS problem.

If you are reporting a GPS issue dealing with aviation (domestic or international) usage, please use the following link to report directly to the FAA (http://www.faa.gov/air_traffic/nas/gps_reports/). If you are experiencing GPS issues relating to land-based or maritime positioning, navigation, or timing signals, please proceed to fill out a GPS disruption report using the form below.

The Navigation Center thanks you for your patience regarding this matter. Please report all other GPS problems using the form below.

Privacy Information: The privacy of our customers has always been of the most importance to the Navigation Center. The NAVCEN has a long history of protecting your privacy and our concern for your privacy is no different in the electronic age. Our Internet privacy policy is:

  • You do not have to give us personal information to visit our site.
  • We will collect personally identifiable information (name, email address, telephone number) only if specifically and knowingly provided by you.
  • Any information provided will solely be used to resolve the problem that you are reporting.  Resolution of the reported problem may entail the sharing of the information provided with other U.S. Government Agencies.  These agencies may contact you directly in order to expedite resolution of the reported problem.
  • All personally identifiable information provided will be kept internal to the U.S. Government.

If you are experiencing GPS issues relating to positioning, navigation, timing or signals please proceed to fill out a GPS disruption report using the form below.

* Denotes a required field

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4) and if additional information is necessary:
5) *What was the start time and date of the GPS disruption? calendar icon
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